The next chapter in endotoxin testing... Let's write it together.
New users will submit an account application which will be approved before they have access to the site
Click on Login icon and then password reset link to request a new password.
Check if all fields were entered correctly, including street and post code and country code. Fields that have not been entered correctly are marked in red. If the problem persists, please contact Bioscience.Australia@Lonza.com
Our website follows a two-step registration process.
If you have already registered and try and change your address you will get a error message stating that your username/email already exists.
Please contact the Customer Service Team at Bioscience.Australia@lonza.com to request an address change.
In case you have forgotten your password, please use the “Forgot your password?” a visible underneath the log-in fields. If your account is blocked, please contact Bioscience.Australia@Lonza.com
Users cannot change their address, they can only change their name, email & password. Please refer to account dashboard.
Please contact Customer Service Team at Bioscience.Australia@Lonza.com
Online purchasing is only available for eligible accounts. B2B customers can create quotes from the cart and provide the quote to their purchasing team for ordering.
Please verify the card number, expiration date and CVV codes. Make sure that your credit card is not expired and that your credit card limit is not exceeded. If your issues remain, contact our Customer Service Team for further assistance.
Please note that you will only see your account specific pricing if your registration has been associated with the correct account. For further assistance please contact the Customer Service Team for assistance at Bioscience.Australia@lonza.com
A new bill-to address can only be submitted via our Customer Service Team. All bill-to accounts that are associated with your account are shown during the checkout process. If you wish to request a address change please submit a form through the account dashboard.
Add a message in the note field when checking your cart out.